Question 1

Where do you deliver?

Accepted Answer

We deliver across the UK mainland, with complimentary delivery on all orders over £50. EU shipping is coming soon.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery is 3–7 working days, and orders are dispatched within 3 working days.

Question 3

What is your returns policy?

Accepted Answer

We offer 15-day returns — items must be unused and in their original packaging for a full refund; used items cannot be returned. Faulty items are exchanged if reported within 2 days of delivery. Please note: an unboxing video, recorded before the parcel is opened, is required for any return or claim.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept all major cards via Stripe, including Apple Pay and Google Pay where available.

Question 5

What if my item arrives faulty?

Accepted Answer

Report a faulty item within 2 days of delivery, along with your unboxing video, and we'll exchange it for you.

Question 6

How can I track my order?

Accepted Answer

Once your order ships you'll receive an email with tracking. You can also track it any time from your account.

Question 7

Do you offer gift wrapping?

Accepted Answer

Yes, you can add elegant gift wrap to any order at checkout.

Question 8

How do I contact customer support?

Accepted Answer

Our friendly UK team is available via the contact page or at info@nexorauk.com — we aim to reply within one working day.